Terms of Service

1. About these terms

These Terms of Service govern the relationship between you (the customer) and VK Transport Company Pty Ltd (ABN 93 701 298 615) in respect of freight transport, cartage and logistics services supplied within Western Australia. By requesting a quote, confirming a booking, or allowing us to collect or deliver goods on your behalf, you agree to be bound by these terms.

2. Quotes and bookings

All quotes provided by VK Transport Company Pty Ltd are valid for fourteen (14) days from the date of issue unless otherwise stated in writing. Quotes are based on the information you provide, including the type, weight, volume and destination of the freight. Where that information proves inaccurate or incomplete, we reserve the right to revise the quoted price before proceeding with the service.

A booking is confirmed once you accept our written quote and any required deposit has been received. Bookings are subject to availability, and we will confirm collection and delivery windows in writing wherever practicable.

3. Scope of services

We provide freight transport and logistics across Western Australia, including linehaul cartage, palletised freight movements, commercial deliveries and scheduled distribution runs. The specific services we will perform for each engagement are those set out in the accepted quote or booking confirmation. We will not carry goods beyond the scope agreed without a revised written agreement.

4. Payment terms

Unless otherwise agreed in writing, invoices are payable within fourteen (14) days of issue. We accept payment by bank transfer and other methods advised on your invoice. Overdue amounts may attract interest and reasonable recovery costs. Where credit terms have been granted, we reserve the right to withdraw or vary those terms if invoices fall into arrears.

5. Customer obligations

• You must accurately declare the nature, weight, volume and value of all goods tendered for transport.
• You must not tender dangerous, hazardous or prohibited goods without our prior written consent and full documentation.
• You must ensure goods are appropriately packaged, labelled and secured for transport.
• You must ensure safe and lawful access at both collection and delivery points, including suitable loading and unloading facilities where required.
• You are responsible for obtaining any permits, licences or approvals required for the goods or the delivery location.

6. Cancellations and variations

You may cancel or vary a booking by contacting us as soon as possible. Where cancellation occurs after a vehicle has been dispatched, or where specialised equipment has been committed, reasonable costs already incurred may apply. We will always seek to minimise any such costs and will explain them clearly on your invoice.

We may need to vary collection or delivery times due to weather, road closures, mechanical issues or other operational factors. Where this occurs, we will notify you promptly and work with you to arrange an alternative suitable time.

7. Liability

To the fullest extent permitted by law, our liability for loss of or damage to goods in our care, custody and control is limited to the cost of re carriage of the affected goods or the replacement cost of the goods, whichever is lesser. We are not liable for indirect or consequential loss, including loss of profit or business interruption, arising from delays or events outside our reasonable control.

Nothing in these terms limits liability for death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded.

8. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law or any other legislation that cannot lawfully be excluded. Our goods and services also come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with our service, you are entitled to cancel your contract with us and be refunded the price you paid for the service, or a proportionate refund for any part of the service not rendered.

If you believe a service supplied to you does not meet the consumer guarantees, please contact us so we can assess and resolve the matter fairly and promptly.

9. Insurance

We maintain appropriate insurance for our operations. You are responsible for insuring your own goods against loss or damage where the declared value exceeds our standard carriage liability, and we recommend that you raise any additional cover requirements with us before booking so they can be addressed in writing.

10. Force majeure

We will not be in breach of these terms, nor liable for delays or failures in performance, to the extent caused by events beyond our reasonable control, including natural disasters, flood, fire, industrial action, government restrictions or widespread network and infrastructure failures.

11. Intellectual property

All content on this website, including text, branding and design, remains the property of VK Transport Company Pty Ltd. You may not reproduce or republish any part of this website without our prior written consent.

12. Privacy

Our handling of your personal information is described in our Privacy Policy, which forms part of these terms.

13. Governing law

These terms are governed by the laws of Western Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that State.

14. Contact

Questions about these Terms of Service, or any booking or invoice, can be directed to ceo@vktransportcompany.site. VK Transport Company Pty Ltd, ABN 93 701 298 615, Perth, Western Australia.